English Telesales/Customer Service Representative (Tech)

NAOS Talents is seeking a highly motivated and skilled Telesales/Customer Service Representative to join one of our international clients, a leader in the Telemedicine Field. As a Telesales/Customer Service Representative, you will promote and sell our cutting-edge service to potential customers over the phone. You will also be responsible for providing exceptional customer service and technical support to our valued clients.

Responsibilities:

• Handle inbound and outbound customer calls to address inquiries, provide service information, and resolve technical issues

• Deliver persuasive sales pitches to engage and convert leads into customers

• Provide accurate information about our service 

• Meet or exceed monthly sales targets and goals

• Maintain a high level of product knowledge to answer customer inquiries effectively

• Build and maintain strong customer relationships

• Document all sales activities and customer interactions in the CRM system

• Collaborate with the sales team to achieve overall departmental objectives

• Assist customers with troubleshooting and resolving technical problems

• Maintain customer records and update information in the database

• Collaborate with cross-functional teams to improve customer satisfaction and retention

Qualifications:

• Prior experience in telesales or customer service roles

• 1 year experience in a similar role

• Medical background is a plus

• Strong communication skills, both verbal and written

• Technical aptitude and ability to quickly learn and understand complex products

• Ability to deliver persuasive sales pitches and overcome objections

• Self-motivated and target-driven

• Excellent problem-solving skills and attention to detail

• Ability to multitask and prioritize tasks effectively

• Proficiency in using CRM software and other customer service tools

• Fluent English Speaker

• Resident: Sheikh Zayid and 6th October 

If you are passionate about technology, enjoy engaging with customers, and have a strong technical background, we would love to hear from you.