Bilingual Customer Service Representative
- On-site
- 6th of October, Al Qāhirah, Egypt
- Contact Center
Job description
NAOS Solutions is seeking a dedicated and customer-oriented individual to join our Contact Center department as a Customer Service English Account Representative. In this role, you will be responsible for providing exceptional customer service and support to our English-speaking clients.
Responsibilities:
- Handle incoming customer inquiries
- Assist customers with product information, order placement, and issue resolution
- Maintain accurate and detailed customer records
- Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
- Identify opportunities to upsell or cross-sell products and services
Job requirements
Requirements:
- Fluency in English with excellent verbal and written communication skills
- Fluency in Arabic with excellent verbal and written communication skills
- Previous experience in a customer service role is preferred
- Strong problem-solving and multitasking abilities
- Ability to work in a fast-paced and dynamic environment
- Excellent interpersonal skills and a positive attitude
If you are passionate about delivering exceptional customer service and have a strong command of the English language, we would love to hear from you. Join our team at NAOS Solutions and be part of a company that values its employees and provides opportunities for growth and development.
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