Bilingual Customer Service Representative

NAOS Solutions is seeking a dedicated and customer-oriented individual to join our Contact Center department as a Customer Service English Account Representative. In this role, you will be responsible for providing exceptional customer service and support to our English-speaking clients.

Responsibilities:

• Handle incoming customer inquiries
• Assist customers with product information, order placement, and issue resolution
• Maintain accurate and detailed customer records
• Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
• Identify opportunities to upsell or cross-sell products and services

Requirements:

• Fluency in English with excellent verbal and written communication skills
• Fluency in Arabic with excellent verbal and written communication skills
• Previous experience in a customer service role is preferred
• Strong problem-solving and multitasking abilities
• Ability to work in a fast-paced and dynamic environment
• Excellent interpersonal skills and a positive attitude

If you are passionate about delivering exceptional customer service and have a strong command of the English language, we would love to hear from you. Join our team at NAOS Solutions and be part of a company that values its employees and provides opportunities for growth and development.