Customer Service RTM (Real Time Management)

Join our dynamic Customer Service department at NAOS Solutions as an RTM- Call Center representative. In this role, you will be responsible for efficiently managing real-time operations within our call center to ensure optimal service levels and customer satisfaction.

• Monitor call queues and real-time performance metrics to make data-driven decisions

• Adjust staffing levels and schedules to meet service level agreements

• Collaborate with team members to address any operational challenges and ensure smooth call center operations

• Provide timely updates and reports to management on call center performance

Work Location: Maadi, Cairo

• Minimum of 1 year experience in a call center environment

• Excellent communication skills, both verbal and written

• Ability to handle high call volumes and maintain professionalism

• Strong problem-solving skills and ability to think on your feet

• Proficiency in using call center software and CRM systems

• Flexibility to work in shifts and weekends as required

• Strong customer service orientation and empathy towards customers

• Ability to work well in a team and collaborate effectively

• Attention to detail and accuracy in data entry and documentation