Customer Service Quality Assurance

Join our team at NAOS Solutions in the Call Center department as a Quality Assurance Officer. In this role, you will play a crucial part in ensuring the highest level of service quality for our customers.

• Conduct quality assurance assessments on call center agents to ensure adherence to company standards

• Provide feedback and coaching to agents to improve performance and customer satisfaction

• Analyze call center data to identify trends and areas for improvement

• Collaborate with team members to implement quality improvement initiatives

Work Location: Maadi. Cairo

• Proven experience in quality assurance within a call center environment

• Strong understanding of call center operations and best practices

• Ability to develop and implement quality assurance processes

• Excellent analytical and problem-solving skills

• Effective communication and interpersonal abilities

• Detail-oriented with a focus on accuracy

• Proficiency in using quality assurance tools and software

• Ability to work well under pressure and meet deadlines