Postpaid Customer Service - Egypt

We're Hiring: Postpaid Customer Service Representatives

Location: Cairo, Egypt
Employment Type: Full-time
Industry: Telecommunications

Are you passionate about helping people and solving problems? Join one of Egypt’s leading telecom companies and become part of a team that values customer satisfaction, professionalism, and growth.

Job Summary:
As a Postpaid Customer Service Representative, you will be the first point of contact for our postpaid customers—handling inquiries, resolving issues, and ensuring excellent service across phone, email, or chat channels.

Key Responsibilities:

• Handle inbound customer inquiries related to postpaid plans, billing, and services

• Resolve customer complaints efficiently while maintaining a high level of professionalism

• Provide accurate product and service information and promote suitable upgrades

• Follow up on customer requests to ensure timely resolution

• Document all interactions and escalate complex issues when necessary

Requirements:

• Previous experience in telecom customer service is an advantage

• Excellent communication skills in Arabic (fluent) and English (good command)

• Strong problem-solving skills and a customer-centric approach

• Flexibility to work in rotational shifts, including weekends and holidays

• Bachelor’s degree or equivalent

What We Offer:

• Competitive salary package with performance incentives

• Full social and medical insurance coverage

• Structured training and clear career progression

• Supportive and professional work environment