NAOS Solutions - French Customer Service Representative (Email and Chat)
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French Customer Service Representative (Email and Chat)

On-site
  • Cairo, Al Qāhirah, Egypt
Contact Center

Job description

NAOS CX seeks a dedicated French Email and Chat Customer Service Representative to join our team. Your primary responsibility will be handling customer inquiries and issues through email and chat. You will deliver excellent support to our French-speaking customers, ensuring their concerns are addressed and resolved promptly and professionally.


Responsibilities:

- Respond to customer queries via email and chat in French.
- Deliver accurate and comprehensive information by utilizing appropriate tools and methods.
- Address customer complaints and provide suitable solutions and alternatives within set timeframes.
- Follow up to ensure complete resolution.
- Maintain detailed records of customer interactions, manage customer accounts, and file relevant documents.
- Collaborate and communicate effectively with team members as needed.
- Strive to achieve high levels of customer satisfaction by understanding and addressing customer needs.

Job requirements

Requirements:

- Fluency in French (written and spoken) is essential.
- Basic understanding of English.
- Previous experience in a customer service role is an advantage.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks, prioritize effectively, and manage time efficiently.
- Excellent problem-solving skills and keen attention to detail.
- Proficiency in using email, chat platforms, and other computer applications.


If you are a dedicated professional with strong French language skills eager to impact our customers positively, we would love to have you on our team at NAOS Solutions!

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