Email/Voice English Customer Service Vacancies

Voice and Email Customer Service Representatives

We are seeking proactive, customer-focused individuals to join our team as Voice and Email Customer Service Representatives. In this role, you will engage with customers across multiple channels, ensuring each interaction is handled with empathy, efficiency, and accuracy.

Key Responsibilities:

• Voice Support: Answer inbound calls and make outbound follow-ups, addressing customer inquiries and resolving issues in a professional and friendly manner.

• Email Support: Respond to customer emails promptly, accurately, and professionally, ensuring issues are resolved or escalated appropriately.

Work Location:

NAOS CX, 21 Misr Helwan Agriculture Rd, Maadi, Cairo

Compensation:

• First 3 Months: 14,000 EGP GROSS (11,000 basic + 1,500 attendance + 1,500 KPI)

• After 3 Months: 15,000 EGP GROSS (12,000 basic + 1,500 attendance + 1,500 KPI)

• After 6 Months: 16,000 EGP GROSS (13,000 basic + 1,500 attendance + 1,500 KPI)

Additional Benefits:

• Working Hours: Night Shifts

• Transportation Allowance: 1300 EGP

• Social and Medical Insurance

• Shift: Fixed from 04:00 PM to 01:00 AM

• 2 Fixed Days off per week