Customer Service Team leader

We are seeking a dedicated Customer Service Team Leader to join our dynamic team at NAOS Solutions in the Customer Service department. As a Team Leader, you will be responsible for leading and motivating a team of customer service representatives to provide exceptional service to our clients.

• Lead and support a team of customer service representatives

• Monitor team performance and provide coaching and feedback

• Ensure team meets and exceeds customer service goals

• Handle escalated customer inquiries and issues

• Collaborate with other departments to improve overall customer experience

Work Location: Maadi, Cairo

• 3+ years of experience in customer service, with at least 1 year as a team leader.

• Demonstrated leadership skills with at least 1 year of team management experience

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and decision-making skills

• Ability to work well under pressure and handle challenging situations

• Proficiency in using customer service software and tools

• Proven track record of meeting and exceeding team targets

• Flexibility to work in shifts and weekends as required

• Strong organizational skills and attention to detail

• Ability to motivate and coach team members to achieve performance goals