Customer Service Supervisor

NAOS Solutions is seeking a dedicated Customer Service Supervisor to join our dynamic team in the Customer Service department. As a Customer Service Supervisor, you will lead and motivate a team of customer service team leaders and representatives to provide exceptional service to our clients.

• Lead and support a team of customer service team leaders and representatives.

• Ensure high levels of customer satisfaction through effective communication and resolution of issues.

• Monitor team performance and provide coaching and feedback to drive continuous improvement.

• Collaborate with other departments to enhance the overall customer experience.

• Identify training needs and develop training programs to enhance team skills.

Work Location: Maadi, Cairo

• 3+ years of experience in customer service, with at least 1 year in a customer service supervisory role.

• Experience in offshore call centers handling voice, email, and chat support.

• Demonstrated leadership skills and experience in supervising a team

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and the ability to handle difficult situations

• Proficiency in customer service software and tools

• Ability to work in a fast-paced environment and meet deadlines

• Flexibility to work occasional evenings and weekends