Customer Service Manager

Customer Service Manager

As the Customer Service Manager, you will play a crucial role in leading and motivating the customer service team to deliver exceptional service to our valued customers. Your responsibilities will include:

• Leading and motivating the customer service team to provide exceptional service to customers.

• Improving customer experience and creating engaged customers.

• Taking ownership of customers' issues and following problems through to resolution.

• Setting a clear mission and deploying strategies focused on that mission.

• Developing and implementing customer service policies, procedures, and standards.

• Keeping accurate records and documenting customer service actions and discussions.

• Training the customer service team on Customer Services techniques and company policies.

• Monitoring and analyzing performance metrics to ensure customer satisfaction.

• Maintaining a deep understanding of company services to provide accurate information to customers.

• Coordinating with other departments to resolve issues impacting customer service.

If you are passionate about delivering exceptional customer service and are ready to lead a team towards customer satisfaction, we invite you to join one of our international clients as our Customer Service Manager.

Offer Requirements

• Graduates Only: Bachelor's degree in Business Administration or any related field.

• 5 Years + proven working experience as a Customer Service Manager or in any managerial role in Customer service.

• Fluency in English is a must.

• Strong communication skills.

• Advanced problem solving and multi-tasking skills.