Chats and Email Call Center Coordinator

Job Opening: Zendesk Support & Admin

We are looking for a dedicated individual to join our team a. The ideal candidate will be responsible for a variety of tasks to ensure smooth operations and excellent customer service.

• Assist with configurations, automation, and workflow optimizations

• Manage views, macros, and triggers

• Upload and update Help Center content

• Ensure article accuracy and coordinate with relevant teams

• Monitor feedback for content gaps

Reporting & Analysis Responsibilities:

• Support reporting and customer insights

• Analyze support trends and critical customer feedback

• Assist in gathering positive CSAT feedback for Trustpilot reviews

Dispute/Email Support (Ad-hoc):

• Provide backup for disputes and customer emails as needed

• Ensure consistent, high-quality customer experience

Salary Package:

• Base Salary: $15,000

• Attendance Bonus: $3,000

• KPIS $2,000