Chat/Email/Voice English Customer Service Vacancy

Job Opening: Voice, Email, and Chat Customer Service Representatives

We are seeking proactive, customer-focused individuals to join our team as Voice, Email, and Chat Customer Service Representatives. In this role, you will engage with customers across multiple channels, ensuring each interaction is handled with empathy, efficiency, and accuracy.

Key Responsibilities

• Voice Support: Answer inbound calls and make outbound follow-ups, addressing customer inquiries and resolving issues in a professional and friendly manner.

• Email Support: Respond to customer emails promptly, accurately, and professionally, ensuring issues are resolved or escalated appropriately.

• Chat Support: Engage with customers via live chat, providing immediate assistance and a seamless support experience.

Work Location

NAOS CX, 21 Misr Helwan Agriculture Rd, Maadi, Cairo

Salary Packages

For candidates with a minimum of 1-year experience in an offshore call center environment handling voice, email, and chat queues, the package will include:

• Base Gross: 13,000 EGP

• KPI Bonus: 2,000 EGP

• Attendance Bonus: 2,500 EGP

• Transportation Allowance: 1,320 EGP

Transportation allowance is provided for shifts ending at 12 AM and before 6 AM.

Shifts and Days Off

This role follows a fixed shift schedule to provide consistency and reliability for our team. Your shift will be 9 hours per day, including a 90-minute break. You will have 2 fixed days off per week. Fixed shifts are subject to changes based on business needs.

*We have Night and Overnight shifts available.