Customer Service Trainer

NAOS Solutions is seeking a dedicated Call Center Trainer to join our Customer Service department. As a Call Center Trainer, you will play a crucial role in ensuring that our customer service representatives are equipped with the knowledge and skills needed to provide exceptional service to our clients.

• Develop and deliver training programs for new and existing call center employees

• Conduct training sessions on customer service best practices, communication techniques, and product knowledge

• Assess training needs and create customized training materials to address those needs

• Provide feedback and coaching to call center agents to help them improve their performance

• Monitor and evaluate training program effectiveness and make recommendations for improvements

Work Location: Maadi, Cairo

• Proven experience as a call center trainer or similar role

• Excellent communication and interpersonal skills

• Strong understanding of customer service practices and principles

• Ability to create engaging training materials

• Experience in conducting training sessions and workshops

• Knowledge of learning management systems

• Ability to assess training needs and develop appropriate programs

• Strong organizational and time-management skills

• Flexibility to adapt to different learning styles

• Certification in training or related field is a plus