Spanish Customer Service Representative

NAOS CX seeks a dedicated Spanish Email and Chat Customer Service Representative to join our team. As a Spanish Customer Service Representative, you will handle customer inquiries and issues via email and chat. You will provide top-notch support to our Spanish-speaking customers, ensuring their questions are answered and problems resolved promptly and professionally.

Responsibilities:

- Respond to customer inquiries via email and chat in Spanish.
- Provide accurate, valid, and complete information using the right tools and methods.
- Resolve customer complaints and provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Communicate and coordinate with colleagues as necessary.
- Ensure a high level of customer satisfaction by meeting customer needs effectively.

Job requirements

Requirement: 

• - Fluency in Spanish (written and spoken) is a must.
  - Basic understanding of English.
  - Previous experience in a customer service role is preferred.
  - Excellent communication and interpersonal skills.
  - Ability to multi-task, prioritize, and manage time effectively.
  - Strong problem-solving skills and attention to detail.
  - Proficient in using email, chat platforms, and other computer applications.

what we offer

• Salary 16K gross

  14K Basic Salary + 1K KPI+ 1K attendance

• Shifts are morning full time 9 hours including 1.5 break

• social and medical insurance

• and 2 days off per week

• paid training