Email & Chat Customer service agent

Customer Service Roles (Email & Chat – English)

Are you passionate about delivering outstanding customer experiences? Do you thrive in fast-paced environments and love solving problems with empathy and efficiency? We are looking for customer-centric individuals to join our growing support team! Step into a role where your communication skills shine—whether it’s by voice, email, or chat.

🌟 What You’ll Be Doing:

• Voice Support

  • Handle inbound calls and make outbound follow-ups.

  • Provide accurate, friendly, and timely resolutions.

• Email Support

  • Respond to customer emails with clarity and professionalism.

  • Solve issues or escalate them efficiently when needed.

• Chat Support

  • Engage with customers in real-time via live chat.

  • Deliver fast, helpful, and smooth interactions.

📍 Work Location

NAOS CX – 21 Misr Helwan Agriculture Rd, Maadi, Cairo

💸 Salary Package: Up to 17,500 EGP Gross

For candidates with at least 1 year of offshore call center experience (voice, email & chat):

• Base Salary: 13,000 EGP Gross

• KPI Bonus: 2,000 EGP

• Attendance Bonus: 2,500 EGP

⏰ Shifts & Time Off

• Fixed 9-hour shifts (includes 90-minute break)

• 2 fixed days off per week

• Night and Morning shifts available

Note: Shifts are fixed but may be adjusted based on business needs

👌 What We’re Looking For:

• Strong English communication skills (written and spoken)

• Experience in handling multiple support channels

• A positive, proactive attitude and team spirit